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Delivery Information

All orders are dispatched within 24 hours subject to stock. Where an item is out of stock, the buyer will be notified by email to let them know, and to discuss the new dispatch date.

  1. Free delivery on orders over £50
  2. Orders over £50 will be sent for via Royal Mail Signed for and will require a signature upon delivery of the order.
  3. Standard postage option is Royal Mail 24 £3.20, for each additional item a charge of £0.50 will be applied to the bill(takes up to 1-2 working days)
  4. Or Royal Mail 48 £2.20, for each additional item a charge of £0.50 will be applied to the bill, (takes up to 2-4 working days)
  5. International Shipping Information for European Union Countries Only-
  • Royal Mail International Standard £4.75 for each additional item a charge of £0.50 will be applied to  the bill
  • Royal Mail International Signed For £8.70 for each additional item, a charge of £0.50 will be applied to be bill
    • The EU countries are: AustriaBelgiumBulgariaCroatia, Republic ofCyprusCzech Republic, Denmark, EstoniaFinland, France, Germany, Greece, Hungary, Ireland,   Italy, LatviaLithuania,LuxembourgMalta, Netherlands, Poland, Portugal, Romania,SlovakiaSlovenia, Spain, Sweden and the UK
  1. Royal Mail Special Delivery guaranteed by 1pm is £8.15
  2. Same day dispatch cut off time is 2pm for all orders. Orders placed after this time will be dispatched the next working day. Working days are defined as Monday - Friday (excluding bank and public holidays) therefore any orders placed after 2pm on Friday will not be processed until the following Monday.
  • In the event of a missing delivery a claim will be made with Royal Mail. A new item will be sent out at our discretion and a refund may only be issued once the item has been deemed lost by Royal Mail. For inland UK mail this is classified as 14 working days from the date of dispatch.

Returns

  • If the buyer decides to return an item as they do not want the item, the buyer will pay for the postage and a refund will only be issued upon receipt of the good. In the event there is a fault with a buyers item/items we will pay for return postage and either send out a new replacement/s or issue a refund.
  • The buyer has a 14 day return period in which to return his item and/or cancel his order or return damaged or unwanted goods.
  • TerraPharma.co.uk has a 14-day money back guarantee (excluding delivery where applicable and excluding all medicines). All returns for credit/refund must have prior approval from TerraPharma.co.uk and any items without such approval may be returned to the sender at their own cost. If the goods have already been despatched they must be returned to us in an unused condition (postage is the responsibility of the person returning the item).
  • Products may only be returned if they are unused and still in their original packaging unless they are faulty. Unwanted goods must be returned within 14 working days of receipt; we will either confirm refund/exchange or detail a reason for refusal and return the said goods.
  • In the event of a refund please note that this will be made to the same card or by the same method used to purchase the order- refunds may take up to 30 working days to be processed and acknowledged by your credit card company.  You will be required to provide your order number and maybe asked to confirm your account or delivery address details for security purposes.

Buyers from other countries
If your country is not listed under the locations we post to and you wish to place an order, then please contact as via our email info@terrapharma.co.uk, in order for us to discuss the best postage options for your order.

Changes to Orders

  • Any changes to orders must be emailed to info@terrapharma.co.uk. Within 24 hours of the payment date, as once the item is dispatched the order cannot be amended, without incurring a fee.

our brands

  • alpine
  • a-vogel
  • bioderma
  • bioderma
  • bio-kult
  • first-response
  • flexiseq
  • health-aid
  • hyloeyecare
  • optibacl
  • rock-tape
  • symprove
  • vita-biotics